Managers have a considerable workload

In their work, managers display some typical characteristics that are significant and relevant in relation to the design of the business intelligence systems they use. Other people, situated in the lower regions of the organization require also business intelligence systems but such systems are different in several ways. The type, the structure and the nature of managerial tasks as well as the working environment can play a significant role in relation to the user interface design of business intelligence solutions.

Risks of information acquisition and processing

I have briefly described the decision making process and decisional and information retrieval behavior. Now, in addition to information retrieval behavior, I will examine and research the way in which people can make mistakes when processing and interpreting information. It is important that business intelligence software solutions keeps track (and makes visible) of which data and attributes a manager has been monitoring (Borgman, 1994). An important variance between people at the operational level and senior managers at the strategic level is that the latter demands more different and non-routine information in order to make decisions. Thus, information is more difficult to interpret and to internalize.